Great Service Means Happy Customers
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After dealing with the absolutely atrocious service at Toyota Plaza, where high-pressure tactics and a complete lack of professionalism left me frustrated and disheartened, I made the decision to drive over four hours to Grand Toyota in Grand Falls. It was one of the best decisions I’ve ever made.
The experience was night and day compared to my previous ordeal. From the moment I reached out, Cody White provided top-tier customer service. He maintained consistent communication with me through text—my preferred method, given my busy work schedule—and ensured that every detail of what I wanted was ready for me upon my arrival. Cody answered countless questions, provided specifics about the vehicle I was interested in, and gave me invaluable insights that made me feel confident in my purchase.
Brittany Lane also went above and beyond to make this process seamless. She worked tirelessly to find me the best financing rates possible, navigating my unique situation with a level of expertise and commitment that was truly impressive. Her efforts showed that she genuinely cared about getting me the best deal, and her professionalism was unmatched.
This was my second purchase from Grand Toyota in just a few months. The first time I bought a vehicle here, I was so impressed by the professionalism, knowledge, and care shown by Cody and Brittany that I refused to go anywhere else when it came time for another purchase. It’s rare to find a dealership where the team consistently goes the extra mile, but Grand Toyota delivers on every front.
Of course, I did try to sweet-talk them into throwing in a set of winter tires, but alas, some things are just beyond their control!
Grand Toyota stands out for all the right reasons: professionalism, attention to detail, and an unwavering focus on customer satisfaction. If you’re looking for a dealership that values your time, money, and trust, Grand Toyota is the place to go.
Thank you, Cody White and Brittany Lane, for making this experience a pleasure.
Ran into an issue with our RAV4 while travelling through Newfoundland. Stopped at this dealership. They were more than happy to help, including getting our travel trailer hooked back up to the car. They were very professional and we left there very happy and confident that the problem was addressed. If we lived in the area we would definitely use this dealership for all our service needs.
We had a privilege of dealing with Serena Fewer. We bought a 2022 Toyota Tundra, and the service we received was amazing. Serena treated us like family.
